Pub. 6 2017 Issue 1

17 s p r i n g | 2017 Banking Essentials Session Descriptions Business Operations & Management June 1, 2017 t Bank Management • Board of Directors • Management Structure t Banking Business Operations and Responsibilities • Retail Banking • Lending Function - Consumer, Commercial and Real Estate Customer Service & Safeguarding the Bank August 31, 2017 t Bank Secrecy and the Bank Protection Act t Security-Related Compliance Issues t Highlights of Security-Related Acts o Bank Secrecy Act • Privacy Act • Information Security • Right to Financial Privacy Act • Protecting Children Online • Red Flag Rules • Interagency Guidance on Information Security • Interagency Guidance on Internet Authentication o Data Security o Emergency Preparedness t Safeguarding the Bank’s Assets o Corporate Governance and Ethics o Vendor Management t Customer Service o Defining Customer Service o Developing Customer Service Skills o Handling Upset Customers o Six Steps to Exceeding Customer Expectations t Fraud Trends - Today and Tomorrow o Key Issues Impacting Community Banks o Banking Fraud Trends o Challenges Presented by Technology o Challenges Presented by Terrorism o Preventive Measures Lending, Banking Investments & Bank Performance September 26, 2017 t Lending Process • From Application to Decision • Loan Administration • Loan Review and Asset Recovery • Loan Policy t Banking Business • Source of Income for Bank • Investment Function • Types of Investments • Maximizing Asset Return • Asset and Liability Management t Financial Statement • Balance Sheet • Income Statement • Understanding Performance Ratios • Analyzing Asset and Liability Mix t The Annual Report t Bank Performance Reporting o Uniform Bank Performance Report • Gathering Preliminary Data • Analysis of Bank Structure Using Ratios t Banking Risks o Six Banking Risks o Interest Rate Risk Exposure o Enterprise Risk Management t The CAMELs Rating System t Creation of Money t A Short History of Banking t Financial Terms t The Federal Reserve System t Key Banking Regulatory Agencies • CFPB • OCC • FRB •FDIC • NCUA • State Regulatory Agencies t Regulatory Compliance • Regulatory Alphabet •CFPB Regulations • Update of Regulatory Changes t Regulatory Umbrella Groups t Bank Examinations • Board Responsibilities and Supervision • The Anatomy of an Exam • Supervisory Actions Banking 101 May 4, 2017